Questions

1. Why is my account locked?
2. I entered the wrong email or I did not receive the login e-mail information?
3. Can I change my user name or ID #?
4. I forgot my user name or ID
5. It won’t accept my new password.
6. What level of user should everyone have?
7. How do I know if the transaction went through?
8. How do I close the account?
9. What currency is used?
10. Is there a way to stop the transfer?
11. I transferred the wrong amount- what should I do?

Answers

1. Why is my account locked?

   There are a few reasons that your account may be locked:

   1.      Three consecutive login attempts

   2.      Changing some personal information in your profile

   3.      Changing bank account information.

   Please send an e-mail to admin@bpsaccount.com or call Banking Service (203.292.5144).

 

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1. I entered the wrong email or I did not receive the login e-mail information?

   Please Please send an e-mail to admin@bpsaccount.com or call Banking Service (203.292.5144); with your personal information a customer service representative will be able to edit your account and will resend the login information.

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2. Can I change my user name?

   No, your user name is set for the life of the account. This is done for security reasons

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3. I forgot my user name

   Please Please send an e-mail to admin@bpsaccount.com or call Banking Service (203.292.5144). Using personal information BPS will be able to automatically provide you with the required information.

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4. It won’t accept my new password.

   i. Go to the login screen, tab on the upper right corner
   
   ii. Click on forgot your password
   iii. Enter ID#, and user name
   iv. Answer your Security question
   

   Try the process again with a different password. We recommend at least 8 characters containing numbers and letters for security purposes.

   If this does not resolve the issue please call Banking Service.

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5. I am unable to login

   Make sure that all the information required is typed in correctly.

   Make sure that your internet security settings will enable the cookies. To change the settings go to Tools, then Internet Options, and set the privacy to medium. You can return your settings after you are done with the bps site.

   If you are still having problems please contact the help@bpsaccount.com.

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6. How do I know if the transaction went through?
   

   To check on the status of a transaction, login to your account and go to the Transaction History. Simply hit Search to view all transactions. Your latest transaction will be at the top. Look under the status column to view where your transaction is in the process.

   i. Submitted – it in the bps system
   ii. Pending – it is currently in the banking system
   iii. Settled - the transfer is complete
   iv. Return – there has been a problem with the transaction
   (please contact a Bank Service Representative (BSR))

   If the transaction is still not able to be viewed please contact Customer Service.

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7. How do I close the account?

   To close an account you must contact Banking Service Please send an e-mail to admin@bpsaccount.com
   

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8. What currency is used?

   All currency is in USD.

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9. Is there a way to stop the transfer?

   Once the transaction is submitted it will be withdrawn from your account. If you need to have a transaction cancelled please contact BPS Customer service by sending an e-mail to admin@bpsaccount.com.
   

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10. I transferred the wrong amount- what should I do?

    Please send an e-mail to admin@bpsaccount.com or Call Banking Service to be forwarded to a Banking Service Representative.

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